Early flight arrivals

Early flight? If your flight lands earlier than scheduled you may have some additional waiting time at the airport.

Shared transfers are planned based on your scheduled flight landing time – should you land early, your max. waiting time could increase to account for the early arrival. 

>> For example, if you land 15 minutes early and your shared transfer option has a max. waiting time of 45mins, you may have to wait for max. 60mins at the transfer meeting point.

Private Transfers are planned based on your scheduled flight arrival time so that you experience minimal, or no waiting, once you reach the transfer meeting point.  If you land earlier than scheduled, this could mean you have to wait for your planned transport to arrive.

Scheduled Shuttle this shouldn’t affect your journey as you will just have to wait for your scheduled bus departure time.

Early flight arrivals are beyond our control and we appreciate your understanding should this affect your transfer.  Our transfer providers will always do our best to keep waiting times to a minimum.

How do I find my transfer at the airport?

Please follow the instructions given on your booking confirmation to find your transfer meeting point. Depending on the airport, transfer type and when you are arriving, this will either be at a transfer desk, or you will be met by a driver holding a sign with your name on it.

Please be aware that the driver or representative meeting you may not be an employee of Ski-Lifts, but a representative of one of our transfer providers.

How long will I have to wait after I come through into arrivals until we set off to resort?

This is dependent on the type of transfer you have booked and is clearly displayed on the transfer description during the booking process.

If you have booked a Private transfer the waiting time will be minimal so long as your flight lands as scheduled.

In the case of Shared Transfers, the maximum waiting time is displayed on the transfer description on the booking form.  The waiting time always starts from the time you reach your transfer meeting point, so long as your flight lands as scheduled.

Our scheduled shuttle services run to a timetable and you will be allocated on the shuttle departing nearest to your arrival time, in some cases, you will be given an option on bus times. Please make sure you read the timetable carefully before making your booking, to ensure there is a shuttle that fits with your flight times. There is a link to the timetable within the transfer description during the booking process.

If you are still not sure about the waiting time for your specific transfer, please get in touch and we can send you a full transfer description.

Factors which can affect waiting times:

• Flight delays
• Early flight arrivals
• Loss of baggage causing an excessive delay in meeting your driver
• Force Majeure – this can include closed roads, severe weather conditions or unforeseen traffic delays. Please see Force Majeure for more information.

I want a specific pickup time from the airport – is this possible?

We always recommend that you put your flight arrival time and flight number instead of a pick-up time.  This is so we can track any delays should they arise.

If you aren’t arriving on a flight, or wish to be collected after your flight has landed you are able to do this for a private transfer.  Simply enter the desired pick-up time, tick the ‘pick-up time’ box and we will meet you as normal at this time.  We always recommend that you include your flight arrival time and number in the notes section, as well as any additional information you think might be useful to us.

On a shared transfer, if you aren’t arriving on a flight or a train, you can enter the time you will be at the airport to meet your driver.  We will then arrange your shared transfer around this.  Please note you could still be waiting for the max. waiting time for the transfer option you have selected.

If you have any questions just contact a member of our team and we will be happy to advise the best option for you.

I’ve missed my transfer, what do I do?

If you have missed your transfer you should always contact us on our emergency number, which can be found in your booking confirmation email.  Our team will then be able to advise of what options there are.

If you do not wish to wait for a vehicle to become available for you, as a result in any luggage collection and you decide to make your own alternative travel arrangements, we will not refund the money paid for your original transfer or contribute towards any alternative travel costs you incur. We will however on request, provide you with a written statement, as to why any additional costs were incurred, which you may be able to use to make a claim on your travel insurance.