My flight arrives or departs from Geneva Airport Terminal 2

If your flight arrivals or departs from Terminal 2 (charter terminal) in Geneva and you have booked a shared transfer you will be collected and dropped off in the main terminal, as per the information in your booking confirmation.

If you have booked a private transfer please let our team know in advance and they will look into arranging collection and drop off at this terminal for you.

If you land into Terminal 2 and are not sure where to meet the driver please call the emergency number on your booking confirmation email and our team will be able to direct you to your driver.

What do I do if I can’t find the Ski-Lifts representative at the airport?

If you are unable to locate your driver or representative at the agreed location (as described in your booking confirmation email), please call us on the emergency contact number given on your booking confirmation.

What happens if my flight is diverted?

If your flight is diverted to a different airport from your original destination please contact our team as soon as you are aware.  If this isn’t possible (i.e. you are already in transit) just contact our team as soon as you can upon landing and we will advise you of the possible options.  It is up to your airline to get you back to your original destination airport and we will do our best to arrange transport for your new arrival time.  Please note that we cannot always guarantee to be able to provide the booked service in this situation and, if we can, an additional charge may be applied.

If you do not wish to wait for a vehicle to become available for you, as a result of any flight delays and you decide to make your own alternative travel arrangements, we will not refund the money paid for your original transfer or contribute towards any alternative travel costs you incur. We will however on request, provide you with a written statement, as to why any additional costs were incurred, which you may be able to use to make a claim on your travel insurance.

What happens if my flight or train is cancelled?

If your flight is cancelled please contact a member of our team on the 24/7 operations number as soon as possible (please refer to your booking confirmation email).  Our team can then advise what options there are for you and help to organise a new transfer for you if needed.  In most cases, you will be deemed to have missed your transfer but our team will be able to advise.

If an alternative flight is arranged you should contact us as soon as possible so we can look into arranging a new transfer, at full cost and subject to availability.  You can also submit an availability request for a new transfer on our website and we will look into availability and pricing for you.

If you do not wish to wait for a vehicle to become available for you and you decide to make your own alternative travel arrangements, we will not refund the money paid for your original transfer or contribute towards any alternative travel costs you incur. We will however on request, provide you with a written statement, as to why any additional costs were incurred, which you may be able to use to make a claim on your travel insurance.

Any other journeys you have under the same booking are unaffected and are still valid as originally booked.

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What happens if my flight or train is delayed?

If your flight is delayed before taking off please contact us on our emergency number, or send us an email, notifying us of your new arrival time.  Failure to do so could affect your transfer when you arrive.

We will endeavour to monitor any flight delays affecting arrival transfers, but it remains your responsibility to ensure that the flight times and flight numbers are given to us at the time of booking are correct. Whilst every effort is taken to monitor such situations, we do ask that we are advised of any new estimated arrival times when available.

If your flight/train is delayed by less than one hour then your normal transfer terms for waiting times will apply.

If your flight/train is delayed by more than one hour our transfer provider will put you on to the next available transfer. This may mean a longer wait than normal, a downgrade in transfer type, or in some cases a charge for waiting time.  We always recommend calling our operations number for flights delayed more than 1 hour and our team will be able to advise you of the options when you land.

Flight and train delays are beyond our control and we appreciate your understanding should this affect your transfer. We will always do our best to minimise delays and reschedule transfers.   [/vc_column_text][/vc_column][/vc_row]