Can you offer helicopter transfers?

Yes, we can offer Helicopter Transfers. We currently offer them from Geneva airport and you will be able to enquire about price and availability through our quote generator for most destinations. Simply select the helicopter transfer option and fill in the enquiry form. We will then be able to get back to you with the best price and availability.

If the helicopter transfer isn’t available on the route you would like just fill in our online form and our team will get back to you with the options.

What Luggage can we bring on a Helicopter Transfer?

This will depend on the amount of luggage and number of passengers. Make sure to include your luggage requirements in your transfer request and your quote will include any carriage fees. If there is not enough space sometimes your luggage will be transported in a separate vehicle.

What happens in bad weather?

If there is bad weather predicted then your flight will be cancelled and alternative arrangements will be made, usually transfer by road instead. Wherever possible we will advise customers at least the day before travel about any changes to their booked transfer. Customer safety will always be the primary concern and Ski-lifts will make arrangements based on the transfer provider’s recommendations.

Please see Force Majeure.

Child/baby and booster seats

The EU directive 2003/20/EC states that children up to the age of 12, or 135cm tall (whichever they reach first) normally require a car seat. If your child normally uses a car seat at home, it’s a good indication that they will need one during the transfer. You should base this on the approximate height that you think your child will be on the date of travel. Our transfer providers can provide a rear or front facing child/baby seats and booster seats for no extra charge.

We request that you enter the age of any children travelling on the Reservation System when making a booking. Please be aware that entering the age of a child is not a request for us to supply a child seat for them, this is only done by specifically selecting those from the Reservation System. If you enter the age of a child but do not request a child seat as well, we will assume that you are bringing your own child seat with you.

If our transfer provider uses an adjustable rear/front facing child seat please expect that the driver may ask for your direction on which direction to set up the seat. This is so you can ensure that you are happy with the seat set up. It is the customer’s responsibility to make the driver and Ski-Lifts aware of any issues they may have before commencing the transfer.

If you have any concerns we do recommend you bring your own child or baby seat – just let us know you will be doing this in the notes section of your booking.

Please be aware that for certain transfer types, where the law does not specify that they must be used, we may be unable to provide a seat (as described in our Terms and Conditions). If you are unsure or would like clarification before travel please contact us and our team will be happy to advise. This is normally applicable to vehicles with more than 8 seats.

Failure to request an appropriate child seat at the time of booking, or to bring your own child seat, will mean that we are unable to provide the transfer as booked, as we cannot legally transport the child without the correct seat. In this circumstance, we will not be able to provide any refund or offer an alternative transfer.

Ski-lifts and our transfer providers will not accept any responsibility for any incorrect information provided in your booking form. Please check your details carefully.

Do shared transfers operate to a timetable?

Shared transfers – do they work on a timetable? No, instead, we optimally group passengers together depending on their flight arrival or departure time.

On arrival, we guarantee a maximum waiting time at the airport. This is specified in the transfer description on our website. It is dependent on the exact type of shared transfer, the route and on the time of your flight.

The waiting time starts from the time you reach the transfer meeting point.

Early flight arrivals or delayed flights: the wait time can be affected. Be sure to see delayed flights and early flight arrivals for more information.

For departures, we confirm your exact pickup time to you via text message and email by 17:00 CET the day before your departure.

Depending on the transfer type you have booked we will aim to get you to the airport within the transfer waiting terms for departure transfers.

Please see your confirmation email for more information.

Do you offer golf transfers?

We can offer Golf transfers on certain routes. All Golf transfers include the carriage of 1 golf bag per person, but make sure to include all luggage requirements in your booking details.