I haven’t received my booking confirmation email

If you haven’t received your confirmation email first check your junk folder. If it is not in there then contact a member of our team and we will be able to look into it.

Limited availability, booking last minute transfers after the booking deadline

If we have limited availability, or it is past our booking deadline, you will be able to put through an availability enquiry direct on our website.  Simply enter in all your details, select the transfer type you want to book and submit your request.  You will receive an email confirming your availability request and our team will get back to you with availability, or alternative options, within 1 hour during office hours.

We cannot take bookings once customers have arrived at the airport.

To get the best price and biggest choice of transfers, book your ski airport transfer as early as you can. 

Making a booking

You can book online. Simply put the details of your journey into the quote generator to get a quote. On the next page select your transfer from the options provided, enter your details into the booking form and once you have made the payment you will receive an instant confirmation of your booking by email. If you can’t find the transfer you are looking for click on I can’t find the airport or destination I’m looking for enter the details of the quote you are looking for and our office will get back to you by email.

Alternatively contact our office by email, phone or online and our team will be happy to help.

Mobile phone number

We only use your number for contact relevant to your transfer and it is essential in order for us to provide our customers with the high levels of service we offer. All numbers must include the country code, for UK numbers this is +44, and remove the first 0 for example 07790123123 becomes +447790123123.

It is the responsibility of the customer to provide a contact mobile telephone number at the time of booking and that this number is switched on and working at the time of travel. Failure to do so could impact on your transfer. Ski-lifts and our transfer providers will not accept any responsibility for any impact on a transfer should a customer fail to provide us with a working contact mobile number at the time of booking. Please check your details carefully.

Pickup from airport hotel or city centre hotel, instead of airport or train station

Private Transfers can pick up from hotels.

If you are staying in an airport hotel and there is no option to select ‘airport hotel’ for the route you are looking for, i.e. Geneva Airport Hotel, then fill in the enquiry form and we will look into your request for you.

If you are staying in a city centre hotel you should be able to select the city, eg ‘Lyon City Centre’ and enter the hotel address in the pick-up location. You will also need to specify your pick-up time.  If you are unsure or you can’t find the location or route you are looking for, enter the details on our online form and we will get back to you.  Or just contact a member of our team and we will be happy to help.

Shared Transfers can only pick up from the airport so if you would like to book this transfer type you must make your own way to the airport to meet the transfer. Many airport hotels offer a free shuttle service between the hotel and airport – it is worth checking whether your hotel does as it may then be cheaper just to take your transfer from the airport and use the free shuttle service.

As you will not have a flight in this situation, please make up a flight time based on the time that you will get to the airport.  Enter ‘no flight’ into the flight number and add a note explaining what you are doing.  Normal shared waiting times will apply from the time you reach the transfer meeting point.