Resort access – what happens in the case of poor weather and road conditions?

Avoriaz transfers

Due to its high altitude and narrow access road, Avoriaz can occasionally be very difficult to access especially on very snowy days.  In situations where the road has been closed by authorities, we decide it is too dangerous or if the traffic conditions are too severe we will take the decision to drop you off at the best and safest place so you can arrange access to your accommodation.  For Avoriaz, this will normally be the bottom of the Prodains Telepherique (Avoriaz Cable Car).  Any costs will be your responsibility to cover initially but Ski-Lifts will happily provide you with a statement, explaining the reasons for the expense, which may be used to make a claim on your travel insurance.

If we believe there may be a problem accessing the resort for departure transfers we will contact you in advance of your pick up time and make alternative arrangements with you.

All other resorts

For resorts other than Avoriaz, if access is expected to be an issue based on the predicted weather conditions we will take action to ensure passenger safety; this could mean changing the pick-up or drop off location of your transfer or by scheduling you for an earlier pick-up time than usual.  If access is restricted for any reason we will take any advice from the local authorities and always try to contact you in advance of your transfer.

Setting up an account and logging in

If you haven’t booked with us before you will have the option to set up an account with us. Just click on ‘create account’ in the booking process and your log in details will be sent to the email address you use in your booking.

If you have booked with us before under the same email address, you will be able to log into your account to complete your booking. If you have forgotten your password just click ‘lost password’ on the login page and you will be sent a password reset email. Follow the link in the email and choose a new password before continuing.

If you don’t want to set up an account with us, you can continue as a guest. Just click ‘continue as guest’ before logging in to complete your booking.

All account holders will benefit from Ski-Lifts Loyalty Points.

Sports Equipment

Depending on the route and time of year we can allow for ski/snowboard bags, bikes (in boxes), surfboards and golf clubs. You have the option to add the equipment you are bringing in the booking form, after getting a quote. If you are unsure then please contact us and we will be able to advise.

Ski-lifts and our transfer providers will not accept any responsibility for any impact on a transfer should a customer fail to provide us with a working contact mobile number at the time of booking. Please check your details carefully.

Ski and Snowboard Bags

The maximum permitted size for a ski or snowboard bag is 190cm long. Each passenger can bring 1x ski or snowboard bag with them on their transfer. Please ensure you enter this information at the time of booking.

Bikes

All bikes must be in a bike box or a bag. The max. dimensions are: 160cm (length), 100cm (high) and 40cm (wide). Please ensure you note this in the booking form.

Golf Bags

For any golf transfers, you can bring 1 golf bag per person on a transfer. Please note this in the booking. If you are bringing any extra bags or luggage please contact a member of our team to discuss your requirements.

All baggage must be clearly labelled with the owner’s name and the destination address

If a passenger requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, snowboards, bikes in bike boxes or bags, wheelchairs/scooters etc) we must be informed at the time of booking. Ski or snowboard bags should not exceed 190cm in length and the maximum size for bikes (when packed in a bag or box) is a length of 160cm, a height of 100cm and width of 40cm.

The shared transfer isn’t available

If you are looking for a shared transfer but it doesn’t appear to be available once you have run a quote, this is most likely because we don’t offer that transfer type on that route.

However, this could be due to your flight arrival or departure time as on some routes the shared transfers only operate at certain times. If you have any questions please don’t hesitate to contact us and our team will be happy to advise.

Transfers to Avoriaz – Should I book a transfer to Avoriaz or Avoriaz cable car?

As Avoriaz is a car-free resort, we cannot drive you directly to your accommodation, so you will need to choose one of two drop-offs or pick up points for your transfer and to do this it is best to know where your accommodation is situated in the resort.

The Avoriaz Cablecar (Prodains Telepherique) offers more convenient access to the lower end of the resort. There is a cost for the cable car, although if you already have your lift pass this can be used. The transfer time is approximately 20-30 minutes less if you choose to go to the cable car.

Please note, the cable car may not work for late arrivals and early departures as it may not be open, so we would advise you to check the opening times before booking your transfer.

If you are staying in the top area of the resort, it is better to choose Avoriaz and you will be dropped off at the Welcome Centre at the entrance to the resort, near the Falaise area.

Transport is provided by Avoriaz at both the top of the cable car and the Welcome Centre and will cost you roughly 8€ to be taken to your accommodation.

For more detailed advice on whether to book your transfer to Avoriaz, or the Avoriaz Cable Car, click here.