What happens if the snow or road conditions are bad, and the agreed pickup point is inaccessible?

In the event that we are unable to reach a customer for their pickup time due to bad weather or road conditions, the customer must attempt to make his/her own way to a suitable, safe pickup point. We will assist with advice in this matter and will try to give customers advance warning whenever possible. However, if this situation causes a long delay in getting to the new pickup point at the agreed time, we may in some instances have to fit the customer into the next available transfer. This will be decided on a case by case basis.

If you have any concerns on the day of travel please contact our 24/7 operations number.

What if I want to be picked up from a different location from where I was dropped off?

When making a booking on our website, you have complete flexibility to enter the different drop-off, or pick up addresses for any transfers, even within the same booking, so it is not a problem at all to enter one location for arrival and a different location for the departure for example.  The only exception to this is the Schedule Shuttle transfer, where you will have to select the central pick-up location available for that resort.

If you wish to change your pick up location see How can I make amendments to my booking?

Where will I be picked up from?

Instructions of where to meet your driver or our representative on arrival are included on your booking confirmation email.

For your transfer from the resort, assuming you have supplied us with your correct address for the resort, we will normally pick you up directly from your accommodation. In some instances resorts are car-free (such as Avoriaz, Les Arcs 1950, Saas Fee, Wengen and Zermatt.) and in this case, your pick up will be at the main reception for the resort, or at the place where you were dropped off.

In certain situations it may not be possible for the transfer to directly access the accommodation, for example, due to adverse weather making a road too dangerous to drive, a road being too small for a vehicle to access (particularly when booking larger vehicles such as coaches) or the accommodation being in a pedestrianised or car-free area. In these situations, the collection will be from the nearest accessible point to the accommodation and you will be responsible for getting to or from this point by your own means. We recommend checking your accommodation and resort info before travel and be aware of any potential access issues.

If you are booking a Scheduled Shuttle transfer, please be aware that these are not door to door transfers. There is a central pickup location in each resort. Where this is the case it is clearly indicated on the transfer type description on the booking form on our website and also on your booking confirmation email.

If you are in any doubt, just contact us to ask a member of our team.