How do I find my transfer at the airport?

Please follow the instructions given on your booking confirmation to find your transfer meeting point. Depending on the airport, transfer type and when you are arriving, this will either be at a transfer desk, or you will be met by a driver holding a sign with your name on it.

Please be aware that the driver or representative meeting you may not be an employee of Ski-Lifts, but a representative of one of our transfer providers.

How long will I have to wait after I come through into arrivals until we set off to resort?

This is dependent on the type of transfer you have booked and is clearly displayed on the transfer description during the booking process.

If you have booked a Private transfer the waiting time will be minimal so long as your flight lands as scheduled.

In the case of Shared Transfers, the maximum waiting time is displayed on the transfer description on the booking form.  The waiting time always starts from the time you reach your transfer meeting point, so long as your flight lands as scheduled.

Our scheduled shuttle services run to a timetable and you will be allocated on the shuttle departing nearest to your arrival time, in some cases, you will be given an option on bus times. Please make sure you read the timetable carefully before making your booking, to ensure there is a shuttle that fits with your flight times. There is a link to the timetable within the transfer description during the booking process.

If you are still not sure about the waiting time for your specific transfer, please get in touch and we can send you a full transfer description.

Factors which can affect waiting times:

• Flight delays
• Early flight arrivals
• Loss of baggage causing an excessive delay in meeting your driver
• Force Majeure – this can include closed roads, severe weather conditions or unforeseen traffic delays. Please see Force Majeure for more information.

Early flight arrivals

Early flight? If your flight lands earlier than scheduled you may have some additional waiting time at the airport.

Shared transfers are planned based on your scheduled flight landing time – should you land early, your max. waiting time could increase to account for the early arrival. 

>> For example, if you land 15 minutes early and your shared transfer option has a max. waiting time of 45mins, you may have to wait for max. 60mins at the transfer meeting point.

Private Transfers are planned based on your scheduled flight arrival time so that you experience minimal, or no waiting, once you reach the transfer meeting point.  If you land earlier than scheduled, this could mean you have to wait for your planned transport to arrive.

Scheduled Shuttle this shouldn’t affect your journey as you will just have to wait for your scheduled bus departure time.

Early flight arrivals are beyond our control and we appreciate your understanding should this affect your transfer.  Our transfer providers will always do our best to keep waiting times to a minimum.

I want a specific pickup time from the airport – is this possible?

We always recommend that you put your flight arrival time and flight number instead of a pick-up time.  This is so we can track any delays should they arise.

If you aren’t arriving on a flight, or wish to be collected after your flight has landed you are able to do this for a private transfer.  Simply enter the desired pick-up time, tick the ‘pick-up time’ box and we will meet you as normal at this time.  We always recommend that you include your flight arrival time and number in the notes section, as well as any additional information you think might be useful to us.

On a shared transfer, if you aren’t arriving on a flight or a train, you can enter the time you will be at the airport to meet your driver.  We will then arrange your shared transfer around this.  Please note you could still be waiting for the max. waiting time for the transfer option you have selected.

If you have any questions just contact a member of our team and we will be happy to advise the best option for you.

What do I do if I can’t find the Ski-Lifts representative at the airport?

If you are unable to locate your driver or representative at the agreed location (as described in your booking confirmation email), please call us on the emergency contact number given on your booking confirmation.

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What happens if my flight or train is delayed?

If your flight is delayed before taking off please contact us on our emergency number, or send us an email, notifying us of your new arrival time.  Failure to do so could affect your transfer when you arrive.

We will endeavour to monitor any flight delays affecting arrival transfers, but it remains your responsibility to ensure that the flight times and flight numbers are given to us at the time of booking are correct. Whilst every effort is taken to monitor such situations, we do ask that we are advised of any new estimated arrival times when available.

If your flight/train is delayed by less than one hour then your normal transfer terms for waiting times will apply.

If your flight/train is delayed by more than one hour our transfer provider will put you on to the next available transfer. This may mean a longer wait than normal, a downgrade in transfer type, or in some cases a charge for waiting time.  We always recommend calling our operations number for flights delayed more than 1 hour and our team will be able to advise you of the options when you land.

Flight and train delays are beyond our control and we appreciate your understanding should this affect your transfer. We will always do our best to minimise delays and reschedule transfers.   [/vc_column_text][/vc_column][/vc_row]

What happens if my flight or train is cancelled?

If your flight is cancelled please contact a member of our team on the 24/7 operations number as soon as possible (please refer to your booking confirmation email).  Our team can then advise what options there are for you and help to organise a new transfer for you if needed.  In most cases, you will be deemed to have missed your transfer but our team will be able to advise.

If an alternative flight is arranged you should contact us as soon as possible so we can look into arranging a new transfer, at full cost and subject to availability.  You can also submit an availability request for a new transfer on our website and we will look into availability and pricing for you.

If you do not wish to wait for a vehicle to become available for you and you decide to make your own alternative travel arrangements, we will not refund the money paid for your original transfer or contribute towards any alternative travel costs you incur. We will however on request, provide you with a written statement, as to why any additional costs were incurred, which you may be able to use to make a claim on your travel insurance.

Any other journeys you have under the same booking are unaffected and are still valid as originally booked.

What happens if my flight is diverted?

If your flight is diverted to a different airport from your original destination please contact our team as soon as you are aware.  If this isn’t possible (i.e. you are already in transit) just contact our team as soon as you can upon landing and we will advise you of the possible options.  It is up to your airline to get you back to your original destination airport and we will do our best to arrange transport for your new arrival time.  Please note that we cannot always guarantee to be able to provide the booked service in this situation and, if we can, an additional charge may be applied.

If you do not wish to wait for a vehicle to become available for you, as a result of any flight delays and you decide to make your own alternative travel arrangements, we will not refund the money paid for your original transfer or contribute towards any alternative travel costs you incur. We will however on request, provide you with a written statement, as to why any additional costs were incurred, which you may be able to use to make a claim on your travel insurance.

What happens if the airline has lost my luggage?

In any cases where you are delayed getting through to the transfer meeting point, you should contact our team to make them aware (please refer to your booking confirmation email for our emergency number).  Failure to do so could result in you missing your transfer.  Our team will then advise you of your options; whether the transfer can wait, if you can be rescheduled onto the next available transfer or if you need to look into booking a new transfer.

If you do not wish to wait for a vehicle to become available for you, as a result of any luggage collection issues and you decide to make your own alternative travel arrangements, we will not refund the money paid for your original transfer or contribute towards any alternative travel costs you incur. We will however on request, provide you with a written statement, as to why any additional costs were incurred, which you may be able to use to make a claim on your travel insurance.

It is the responsibility of the airline to deliver any lost luggage to you.

I’ve missed my transfer, what do I do?

If you have missed your transfer you should always contact us on our emergency number, which can be found in your booking confirmation email.  Our team will then be able to advise of what options there are.

If you do not wish to wait for a vehicle to become available for you, as a result in any luggage collection and you decide to make your own alternative travel arrangements, we will not refund the money paid for your original transfer or contribute towards any alternative travel costs you incur. We will however on request, provide you with a written statement, as to why any additional costs were incurred, which you may be able to use to make a claim on your travel insurance.

My flight arrives or departs from Geneva Airport Terminal 2

If your flight arrivals or departs from Terminal 2 (charter terminal) in Geneva and you have booked a shared transfer you will be collected and dropped off in the main terminal, as per the information in your booking confirmation.

If you have booked a private transfer please let our team know in advance and they will look into arranging collection and drop off at this terminal for you.

If you land into Terminal 2 and are not sure where to meet the driver please call the emergency number on your booking confirmation email and our team will be able to direct you to your driver.