Making a booking

You can book online. Simply put the details of your journey into the quote generator to get a quote. On the next page select your transfer from the options provided, enter your details into the booking form and once you have made the payment you will receive an instant confirmation of your booking by email. If you can’t find the transfer you are looking for click on I can’t find the airport or destination I’m looking for enter the details of the quote you are looking for and our office will get back to you by email.

Alternatively contact our office by email, phone or online and our team will be happy to help.

Setting up an account and logging in

If you haven’t booked with us before you will have the option to set up an account with us. Just click on ‘create account’ in the booking process and your log in details will be sent to the email address you use in your booking.

If you have booked with us before under the same email address, you will be able to log into your account to complete your booking. If you have forgotten your password just click ‘lost password’ on the login page and you will be sent a password reset email. Follow the link in the email and choose a new password before continuing.

If you don’t want to set up an account with us, you can continue as a guest. Just click ‘continue as guest’ before logging in to complete your booking.

All account holders will benefit from Ski-Lifts Loyalty Points.

Loyalty Rewards – What are Ski-Lifts Loyalty Points?

Loyalty rewards for skiing? Yes please! Our points card helps you have money for future ski transfer bookings. We want to reward our customers for their loyalty and make sure they benefit from savings on future bookings with us.

To do this, we have created Ski-Lift Loyalty Points.  It is a loyalty rewards/points scheme that gives you points each time you book. You can then redeem these points as a percentage of discount against future ski and snow transfer bookings. This means you can save money each and every year with Ski Lifts.

For each Euro, you spend you will get 0.05 points added to your account for free.

This is effectively 5% of the value of your booking, which you can then use against a future booking with Ski-Lifts. You can either choose to spend your points, or keep collecting them to save for a larger discount.

To redeem your Ski-Lifts Loyalty Points, just make sure you are logged into your Ski-lifts account when making a booking and you will have the option to redeem any discount you might have.

If you can’t see any option for a discount, you might need to keep collecting your points for next time.

How can I pay for my booking?

All bookings have to be paid for in full at the time of booking, we can’t accept deposits or cash. We accept major credit (except American Express), debit cards and payments from Paypal accounts.

If you set up the booking yourself you can pay directly through our website. We can also take payment over the phone, or if we set up the booking for you we will send you a link over email.

Child/baby and booster seats

The EU directive 2003/20/EC states that children up to the age of 12, or 135cm tall (whichever they reach first) normally require a car seat. If your child normally uses a car seat at home, it’s a good indication that they will need one during the transfer. You should base this on the approximate height that you think your child will be on the date of travel. Our transfer providers can provide a rear or front facing child/baby seats and booster seats for no extra charge.

We request that you enter the age of any children travelling on the Reservation System when making a booking. Please be aware that entering the age of a child is not a request for us to supply a child seat for them, this is only done by specifically selecting those from the Reservation System. If you enter the age of a child but do not request a child seat as well, we will assume that you are bringing your own child seat with you.

If our transfer provider uses an adjustable rear/front facing child seat please expect that the driver may ask for your direction on which direction to set up the seat. This is so you can ensure that you are happy with the seat set up. It is the customer’s responsibility to make the driver and Ski-Lifts aware of any issues they may have before commencing the transfer.

If you have any concerns we do recommend you bring your own child or baby seat – just let us know you will be doing this in the notes section of your booking.

Please be aware that for certain transfer types, where the law does not specify that they must be used, we may be unable to provide a seat (as described in our Terms and Conditions). If you are unsure or would like clarification before travel please contact us and our team will be happy to advise. This is normally applicable to vehicles with more than 8 seats.

Failure to request an appropriate child seat at the time of booking, or to bring your own child seat, will mean that we are unable to provide the transfer as booked, as we cannot legally transport the child without the correct seat. In this circumstance, we will not be able to provide any refund or offer an alternative transfer.

Ski-lifts and our transfer providers will not accept any responsibility for any incorrect information provided in your booking form. Please check your details carefully.

Booking infants and children

All infants and children must be included in the booking as the number of passengers is the total number of passengers travelling on any transfer. It is against the law for infants and children to travel on your lap so make sure you include them in the total number of passengers in your booking for each transfer. It is for this reason we are not able to offer a discount for children or infants.

Our transport providers can provide child and baby seats, just make sure you include them in the booking. More information can be found here.

Accommodation address

We need the full accommodation address of your hotel, chalet or apartment you want to be dropped off/collected from for your transfer. This includes the street name and number and the apartment number where relevant.

Failure to provide the correct accommodation details could impact on your transfer. Ski-lifts and our transfer providers will not accept any responsibility for any incorrect information provided in your booking form. Please check your details carefully.

Mobile phone number

We only use your number for contact relevant to your transfer and it is essential in order for us to provide our customers with the high levels of service we offer. All numbers must include the country code, for UK numbers this is +44, and remove the first 0 for example 07790123123 becomes +447790123123.

It is the responsibility of the customer to provide a contact mobile telephone number at the time of booking and that this number is switched on and working at the time of travel. Failure to do so could impact on your transfer. Ski-lifts and our transfer providers will not accept any responsibility for any impact on a transfer should a customer fail to provide us with a working contact mobile number at the time of booking. Please check your details carefully.

How much luggage can I bring on the transfer?

The standard luggage allowance is one suitcase, or holdall per person which should not exceed 160cm (total size:  length + width + height) and one piece of hand luggage. All baggage must be clearly labelled with the owner’s name and the destination address.  Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined.

If you plan on bringing any over-size luggage, or additional luggage above and beyond what was mentioned above please contact us in advance to discuss your requirements. Our transport providers reserve the right to make a charge for excess or oversize baggage, which must be paid prior to transportation or to refuse carriage of the excess items if not agreed at the time of the booking.

It is also possible to bring sporting equipment with you on most transfers, for example, skis and snowboards in winter, or bikes or golf clubs in the summer. Please see Sports Equipment for more information.

Sports Equipment

Depending on the route and time of year we can allow for ski/snowboard bags, bikes (in boxes), surfboards and golf clubs. You have the option to add the equipment you are bringing in the booking form, after getting a quote. If you are unsure then please contact us and we will be able to advise.

Ski-lifts and our transfer providers will not accept any responsibility for any impact on a transfer should a customer fail to provide us with a working contact mobile number at the time of booking. Please check your details carefully.

Ski and Snowboard Bags

The maximum permitted size for a ski or snowboard bag is 190cm long. Each passenger can bring 1x ski or snowboard bag with them on their transfer. Please ensure you enter this information at the time of booking.

Bikes

All bikes must be in a bike box or a bag. The max. dimensions are: 160cm (length), 100cm (high) and 40cm (wide). Please ensure you note this in the booking form.

Golf Bags

For any golf transfers, you can bring 1 golf bag per person on a transfer. Please note this in the booking. If you are bringing any extra bags or luggage please contact a member of our team to discuss your requirements.

All baggage must be clearly labelled with the owner’s name and the destination address

If a passenger requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, snowboards, bikes in bike boxes or bags, wheelchairs/scooters etc) we must be informed at the time of booking. Ski or snowboard bags should not exceed 190cm in length and the maximum size for bikes (when packed in a bag or box) is a length of 160cm, a height of 100cm and width of 40cm.

Wheelchair accessible vehicles

If you are looking for a wheelchair accessible vehicle please contact our team with your requirements and we will look into this for you.

If you are bringing a foldable wheelchair with you please contact us. This will usually be permitted on a private transfer, so long as it is noted in the booking, but our team will be best equipped to advise the options for your transfer requests.

Booking confirmation

Once you have completed payment for your booking you will automatically receive an email booking confirmation which includes your payment and details of your transfer.

Your booking confirmation will also detail instructions about what to do on arrival, or departure and any contact details you may require while travelling.

It is essential that you check all that the information in your booking form is correct as you are responsible for the details of your booking; this also applies if a member of our team has set up the booking on your behalf.

Ski-lifts and our transfer providers will not accept any responsibility for any impact on a transfer should a customer fail to provide us with a working contact mobile number at the time of booking. Please check your details carefully.

I haven’t received my booking confirmation email

If you haven’t received your confirmation email first check your junk folder. If it is not in there then contact a member of our team and we will be able to look into it.

What transfer types do you offer?

We offer transfers to hundreds of different ski resorts from various airports and train stations. The best way to see what transfer types we offer is to enter your travel details into our quote generator. Here you will see any available options for your route and travel dates. You will also be able to see the key transfer terms for each of the transfer types available.

What is a Shared Transfer (also includes Priority Shared, Economy and Shared Plus Transfers)?

A shared transfer means you will most likely be sharing a transfer with passengers arriving or departing on similar flight times. This can mean there is a wait at the transfer meeting point on arrival, other pick-up or drop-offs en route.

We offer different levels of shared transfers on certain routes, with different price points, and the waiting time/pick-up times can depend on the type of transfer you book. Shared transfers are one of the most cost-effective and efficient ways of getting to resort.

What is a scheduled shuttle?

A Scheduled Shuttle transfer is a shared transfer that runs to a set timetable. They provide a cost-effective solution for individuals or small groups to get to and from certain resorts. When making a booking on our website, if there is a Scheduled Shuttle transfer option available for your time of travel, it will be displayed in the available transfer options.

To book this service you will be required to select which bus you would like to travel on. These transfers are not door to door. They will run to and from a central pickup location in each resort, which can be found on our website. You will be responsible for making your own way to and from this location, from your accommodation in resort. If you have any questions about this service, please don’t hesitate to contact us and our team will be happy to advise.

What is a private transfer?

With a private transfer, you are booking a driver and vehicle for your sole use. This means no sharing with others, no waiting at the airport and a direct door-to-door service, with no additional stops en route. A private transfer is the quickest and most convenient way of getting to resort.

What is a private coach transfer?

A private coach transfer is the same as a private transfer; you are booking a driver and vehicle for your sole use. This means no sharing with others, no waiting at the airport and a direct door-to-door service, with no additional stops en route. The only difference is that it is using a larger vehicle. It is a great option for larger groups all wanting to travel together and is normally the most cost-effective way to travel on a price per person basis once your party goes above 13 passengers.

What are Executive and Limousine Transfers?

These are our luxury transfer options, and also our discreet transfer options for VIPs and VVIP transfers. They are still private transfers; you are booking a driver and vehicle for your sole use. This means no sharing with others, no waiting at the airport and a direct door-to-door service, with no additional stops en route. On these transfers, you will be travelling in a more luxury vehicle; such as a top of the range Mercedes minivan, or an S-Class Mercedes limousine.

Can you offer helicopter transfers?

Yes, we can offer Helicopter Transfers. We currently offer them from Geneva airport and you will be able to enquire about price and availability through our quote generator for most destinations. Simply select the helicopter transfer option and fill in the enquiry form. We will then be able to get back to you with the best price and availability.

If the helicopter transfer isn’t available on the route you would like just fill in our online form and our team will get back to you with the options.

What Luggage can we bring on a Helicopter Transfer?

This will depend on the amount of luggage and number of passengers. Make sure to include your luggage requirements in your transfer request and your quote will include any carriage fees. If there is not enough space sometimes your luggage will be transported in a separate vehicle.

What happens in bad weather?

If there is bad weather predicted then your flight will be cancelled and alternative arrangements will be made, usually transfer by road instead. Wherever possible we will advise customers at least the day before travel about any changes to their booked transfer. Customer safety will always be the primary concern and Ski-lifts will make arrangements based on the transfer provider’s recommendations.

Please see Force Majeure.

Do you offer golf transfers?

We can offer Golf transfers on certain routes. All Golf transfers include the carriage of 1 golf bag per person, but make sure to include all luggage requirements in your booking details.

What time should I specify when booking a transfer from my hotel to the golf course?

When getting a lift to the course from a hotel, you can specify your own pickup time. If not, then give us the tee time and we will schedule to get you to the course 1 hr before tee time and will arrange your pick up 6hr30mins after drop off. Max waiting time for picking up after the round of golf is 15 minutes from specified time.

I can’t find the transfer I’m looking for?

If you can’t find the transfer option you would like, or the route isn’t appearing on our quote generator, simply fill in the form on the home page with your request and a member of our team will be in touch.

If the transfer you would like to book is coming up as ‘enquire’ then just follow the booking procedure and this will submit an availability request for you. Make sure you have access to your emails as you will be sent information, or a link for booking, by email.

We can also offer a Bespoke Service, so if you have requirements that are a little out of the norm, don’t hesitate to contact us and our team will be happy to make arrangements for you.

The shared transfer isn’t available

If you are looking for a shared transfer but it doesn’t appear to be available once you have run a quote, this is most likely because we don’t offer that transfer type on that route.

However, this could be due to your flight arrival or departure time as on some routes the shared transfers only operate at certain times. If you have any questions please don’t hesitate to contact us and our team will be happy to advise.

Do shared transfers operate to a timetable?

Shared transfers – do they work on a timetable? No, instead, we optimally group passengers together depending on their flight arrival or departure time.

On arrival, we guarantee a maximum waiting time at the airport. This is specified in the transfer description on our website. It is dependent on the exact type of shared transfer, the route and on the time of your flight.

The waiting time starts from the time you reach the transfer meeting point.

Early flight arrivals or delayed flights: the wait time can be affected. Be sure to see delayed flights and early flight arrivals for more information.

For departures, we confirm your exact pickup time to you via text message and email by 17:00 CET the day before your departure.

Depending on the transfer type you have booked we will aim to get you to the airport within the transfer waiting terms for departure transfers.

Please see your confirmation email for more information.

We have different flight arrival times

If you want to book a transfer for people arriving on different flights you can do this in one of two ways;

1. If you would all like to wait for each other and travel together: put the latest flight arrival time as the flight time and note the other flight times & numbers in the notes on your booking. This will most likely be the most cost-effective way of booking.

2. If you want to book individual transfers for each different flight arrival times: just add as many journeys as you need to by clicking ‘add another transfer’ at the bottom of the booking form.

Just remember that if there is more than one flight on any transfer, put the latest flight time down as the arrival time and make a note of the other flight times & numbers in the comments box so we can track all flights in case of delays.

The same principle applies for the return journey if the group are all travelling together use the time of the first flight departure time, so we base your pickup time on this and ensure they get to the airport in plenty of time for their flight check-in.

If this all gets too complicated, please feel free to contact us and we can assist you in making the booking.

What vehicles do you use?

The Standard private transfer is most likely a Renault traffic or similar vehicle – this can vary depending on the route you are looking at. Some routes we also use 7 seaters or cars.

For shared transfers, we mostly use a Renault Traffic or similar, but this can vary depending on the route or number of bookings.

The vehicle for the scheduled Shuttle service depends on the number of bookings – it can be a minibus or coach transfer.

Will I have to change vehicles?

On some routes for shared transfers, you might have to change vehicle. This is avoided wherever possible and planned carefully to avoid unnecessary delays to your journey. This also applies to a scheduled shuttle service.

How do I book if I am arriving by train?

There is the option to book transfers from a number of train stations – simply select from the quote generator the station you are travelling from and follow the booking process. If the station you want to book is not available on the quote generator then fill in the form and a member of our team will get back to you.

If you are arriving by train into an airport train station then select the airport and enter your arrival time as requested. Instead of entering a flight number, write your train number and in the notes field and comment that you are arriving by train. We will then schedule your transfer based on this and you simply need to follow the instructions on your booking confirmation email. Please note that if you book a shared transfer for a train arrival into an airport the same waiting times will still apply to your transfer. Please see the transfer terms online and in your booking confirmation email for more information.

Pickup from airport hotel or city centre hotel, instead of airport or train station

Private Transfers can pick up from hotels.

If you are staying in an airport hotel and there is no option to select ‘airport hotel’ for the route you are looking for, i.e. Geneva Airport Hotel, then fill in the enquiry form and we will look into your request for you.

If you are staying in a city centre hotel you should be able to select the city, eg ‘Lyon City Centre’ and enter the hotel address in the pick-up location. You will also need to specify your pick-up time.  If you are unsure or you can’t find the location or route you are looking for, enter the details on our online form and we will get back to you.  Or just contact a member of our team and we will be happy to help.

Shared Transfers can only pick up from the airport so if you would like to book this transfer type you must make your own way to the airport to meet the transfer. Many airport hotels offer a free shuttle service between the hotel and airport – it is worth checking whether your hotel does as it may then be cheaper just to take your transfer from the airport and use the free shuttle service.

As you will not have a flight in this situation, please make up a flight time based on the time that you will get to the airport.  Enter ‘no flight’ into the flight number and add a note explaining what you are doing.  Normal shared waiting times will apply from the time you reach the transfer meeting point.

Can we stop at another location en route?

We know that sometimes you may want to stop at a supermarket on route to the resort, call in at an agency to pick up or drop off keys for a property, or maybe, some of your group are staying in one place and the rest somewhere different.  If that is the case, please contact us to discuss your requirements before booking.  We will do our best to accommodate any requests, but due to the nature of transfer scheduling this may not always be possible, our team will be happy to advise the best solution for your request.

What is the booking deadline?

As a general rule, we accept all bookings up to 48 hours prior to the date of departure.  However, during the busier periods we are not always able to guarantee availability, so we advise booking as early as possible to avoid missing out.

Limited availability, booking last minute transfers after the booking deadline

If we have limited availability, or it is past our booking deadline, you will be able to put through an availability enquiry direct on our website.  Simply enter in all your details, select the transfer type you want to book and submit your request.  You will receive an email confirming your availability request and our team will get back to you with availability, or alternative options, within 1 hour during office hours.

We cannot take bookings once customers have arrived at the airport.

To get the best price and biggest choice of transfers, book your ski airport transfer as early as you can. 

Resort access – what happens in the case of poor weather and road conditions?

Avoriaz transfers

Due to its high altitude and narrow access road, Avoriaz can occasionally be very difficult to access especially on very snowy days.  In situations where the road has been closed by authorities, we decide it is too dangerous or if the traffic conditions are too severe we will take the decision to drop you off at the best and safest place so you can arrange access to your accommodation.  For Avoriaz, this will normally be the bottom of the Prodains Telepherique (Avoriaz Cable Car).  Any costs will be your responsibility to cover initially but Ski-Lifts will happily provide you with a statement, explaining the reasons for the expense, which may be used to make a claim on your travel insurance.

If we believe there may be a problem accessing the resort for departure transfers we will contact you in advance of your pick up time and make alternative arrangements with you.

All other resorts

For resorts other than Avoriaz, if access is expected to be an issue based on the predicted weather conditions we will take action to ensure passenger safety; this could mean changing the pick-up or drop off location of your transfer or by scheduling you for an earlier pick-up time than usual.  If access is restricted for any reason we will take any advice from the local authorities and always try to contact you in advance of your transfer.

Are there any extra charges on top of the published prices?

No, there are not any extra charges on top of our published prices.

The price on the quote generator is the total price that you pay if you complete your booking at that time.

There are no hidden card charges or taxes that get added on later in the booking process.

Transfers to Avoriaz – Should I book a transfer to Avoriaz or Avoriaz cable car?

As Avoriaz is a car-free resort, we cannot drive you directly to your accommodation, so you will need to choose one of two drop-offs or pick up points for your transfer and to do this it is best to know where your accommodation is situated in the resort.

The Avoriaz Cablecar (Prodains Telepherique) offers more convenient access to the lower end of the resort. There is a cost for the cable car, although if you already have your lift pass this can be used. The transfer time is approximately 20-30 minutes less if you choose to go to the cable car.

Please note, the cable car may not work for late arrivals and early departures as it may not be open, so we would advise you to check the opening times before booking your transfer.

If you are staying in the top area of the resort, it is better to choose Avoriaz and you will be dropped off at the Welcome Centre at the entrance to the resort, near the Falaise area.

Transport is provided by Avoriaz at both the top of the cable car and the Welcome Centre and will cost you roughly 8€ to be taken to your accommodation.

For more detailed advice on whether to book your transfer to Avoriaz, or the Avoriaz Cable Car, click here.

Flight times and numbers

We need the flight arrival or departure times for the airport you are booking the transfer to or from. Please also enter your flight numbers.

Take care not to enter the times from your departure airport by mistake!

For example, if you are booking from Geneva Airport to Morzine, the time we want for your arrival transfer is the scheduled flight arrival time into Geneva airport.

For Departure transfers, from Morzine to Geneva, we want the scheduled flight departure time from Geneva Airport.

If you are booking a transfer for people arriving on different flights, or you have a connecting flight from another airport, make sure to include this information in the notes section of the website. (We have different flight arrival times)

Ski-lifts and our transfer providers will not accept any responsibility for any incorrect information provided in your booking form. Please check your details carefully.

If you are arriving on a train please see How do I book if I am arriving by train?

If you aren’t arriving on a flight or a train you should enter the time that you will be at the airport:

If you book a private transfer you can select your own pick-up time by ticking the pick-up time box.

If you book a shared transfer you will have to enter the time you will be at the airport at the transfer meeting point and enter a note into the notes section of the booking telling us what you are doing. Please note that shared waiting times will still apply as normal from the time you reach the transfer meeting point.

How to book Full Day Luxury Vehicle & Driver Hire?

Booking a full day of luxury with your personal chauffeur has never been easier. Whether you’re planning a city tour, a golf day, or simply want to travel in style, here’s how to reserve your private vehicle and driver for 8 hours (and up to 200 km).

Step-by-Step Guide:

Option 1. Select Your Starting Point and Destination
Head to the booking form and choose your starting point in the ‘Travelling from’ dropdown box. This could be any of our available locations, such as Malaga Airport.
In the ‘Travelling to’ box, enter your destination—for example, Torremolinos.
The available transfer options, including the luxury vehicle hire, will appear in the results, clearly marked with the price.

Option 2. Book for a Full Day of Leisure
If you’re planning a day out, choose the same location for both your start and end points (e.g. Barcelona City to Barcelona City).
This is perfect for a golf day, city tour, or a luxurious shopping spree.
In both cases, once you’ve chosen your service, just follow the simple checkout steps to confirm your booking.