Can I be dropped off at a train station?

There is the option to book transfers from a number of train stations – simply select from the quote generator the station you are travelling to and follow the booking process.  If the station you want to book is not available on the quote generator then fill in the form and a member of our team will get back to you.

If you are departing by from an airport train station then select the airport and enter your train departure time as requested.  Instead of entering a flight number, write your train number and in the notes field and comment that you are leaving by train. We will then schedule your transfer based on this.  Please note that if you book a shared transfer for a train departure from an airport the same waiting times will still apply to your transfer.  Please see the transfer terms online and in your booking confirmation email for more information.

Can I be dropped off at an airport hotel?

Private Transfers can be dropped off at hotels.

If you are staying in an airport hotel and there is no option to select ‘airport hotel’ for the route you are looking for, ie Geneva Airport Hotel, then fill in the enquiry form and we will look into your request for you.

If you are staying in a city centre hotel you should be able to select the city, eg ‘Lyon City Centre’ and enter the hotel address in the drop-off location. You will also need to specify your pick-up time from the resort.  If you are unsure or you can’t find the location or route you are looking for, enter the details on our online form and we will get back to you.  Or just contact a member of our team and we will be happy to help.

Shared Transfers can only drop-off at the airport so if you would like to book this transfer type you must make your own way to the airport to meet the transfer.  Many airport hotels offer a free shuttle service between the airport and hotel – it is worth checking whether your hotel does as it may then be cheaper just to take your transfer to the airport and use the free shuttle service.

As you will not have a flight in this situation, please make up a flight time based on the time that you would like to be at the airport.  Enter ‘no flight’ into the flight number and add a note explaining what you are doing and what time you want to be at the airport.  Normal shared terms will apply.

How long before my flight will I be picked up?

This depends on the transfer type you have selected.  The transfer terms for departure times will be specified in your confirmation email and varies depending on whether this is a shared transfer or not.

All pick-up times will be confirmed by 17:00CET the day before your departure transfer via email and SMS.  The pick-up times take into account the predicted weather and traffic conditions for the day of travel and we always recommend you stick with our suggested times.

If you have booked a private transfer, it is possible to specify your own pickup time at the time of booking, however, we would recommend giving us your flight time instead and letting us use our experience to select the optimum pick up time for you. If you do wish to specify a pickup time for your transfer, this must be done at the time of booking. Once we have confirmed a pickup time by SMS, this time cannot be changed.

Please note that if you request to leave later than the recommended time provided by us, you do so entirely at your own risk and we will not be held accountable for a missed flight as a result of this decision.

How will I find out my exact pickup time?

Ski-Lifts will send you an SMS message to the mobile phone number and email address in your booking form, by 17:00CET the day before your departure transfer.    Please wait until after 17:00 to enquire about your pick-up time.  If you don’t receive it by 18:00 please contact us.

You are also able to use your login details for our website to view your booking and this will also show the exact pickup time as soon as we have confirmed it.

If you have special requirements for your pick up time you should let us know at the time of booking and at least no later than 48-hours before your departure date. Once the pick-up time has been confirmed by us, it is unlikely to be changed.  Please note that if you request to leave later than the recommended time chosen by us, provided we can accommodate the change, you do so entirely at your own risk and we will not be held accountable for a missed flight as a result of this decision.

What happens if I am late for my pickup time?

For the Scheduled shuttle transfer, you must be at the pick-up location 10minutes before your pick-up time.  The bus cannot wait for you so if you are not there you risk missing your transfer.

For shared transfers, you should leave your accommodation at least 5minutes before your pick-up time.  Due to the nature of shared transfers, the driver will only usually be able to wait 5minutes before you will be at risk of missing your transfer.

For Private transfers, you should be ready to go at the pick-up time.  The driver has slightly more flexibility but they will be running to a schedule and will not be able to wait more than 10minutes.  If the driver can wait they might have to charge a waiting time fee.

If you miss your transfer you will most likely have to rebook a new transfer, at full cost, and we will not be able to offer a refund for your missed transfer.

In all cases, we recommend you call our 24/7 operations number (detailed in your pick-up time text) if you think you will be late for your scheduled pick-up time.

What happens if the snow or road conditions are bad, and the agreed pickup point is inaccessible?

In the event that we are unable to reach a customer for their pickup time due to bad weather or road conditions, the customer must attempt to make his/her own way to a suitable, safe pickup point. We will assist with advice in this matter and will try to give customers advance warning whenever possible. However, if this situation causes a long delay in getting to the new pickup point at the agreed time, we may in some instances have to fit the customer into the next available transfer. This will be decided on a case by case basis.

If you have any concerns on the day of travel please contact our 24/7 operations number.

What if I want to be picked up from a different location from where I was dropped off?

When making a booking on our website, you have complete flexibility to enter the different drop-off, or pick up addresses for any transfers, even within the same booking, so it is not a problem at all to enter one location for arrival and a different location for the departure for example.  The only exception to this is the Schedule Shuttle transfer, where you will have to select the central pick-up location available for that resort.

If you wish to change your pick up location see How can I make amendments to my booking?

Where will I be picked up from?

Instructions of where to meet your driver or our representative on arrival are included on your booking confirmation email.

For your transfer from the resort, assuming you have supplied us with your correct address for the resort, we will normally pick you up directly from your accommodation. In some instances resorts are car-free (such as Avoriaz, Les Arcs 1950, Saas Fee, Wengen and Zermatt.) and in this case, your pick up will be at the main reception for the resort, or at the place where you were dropped off.

In certain situations it may not be possible for the transfer to directly access the accommodation, for example, due to adverse weather making a road too dangerous to drive, a road being too small for a vehicle to access (particularly when booking larger vehicles such as coaches) or the accommodation being in a pedestrianised or car-free area. In these situations, the collection will be from the nearest accessible point to the accommodation and you will be responsible for getting to or from this point by your own means. We recommend checking your accommodation and resort info before travel and be aware of any potential access issues.

If you are booking a Scheduled Shuttle transfer, please be aware that these are not door to door transfers. There is a central pickup location in each resort. Where this is the case it is clearly indicated on the transfer type description on the booking form on our website and also on your booking confirmation email.

If you are in any doubt, just contact us to ask a member of our team.