Can I travel on a transfer with my pet?

This isn’t possible with all transfers and routes so please contact our team who will be happy to look into this for you.

Door to Door: are all transfers door to door?

Door to door or ‘door2door’ transfers are the usual for us a Ski-Lifts. Specifically, most transfers that we offer are door-to-door, where the accommodation is accessible by surfaced and cleared roads.

For some transfer types (certain shared and scheduled shuttle transfers) have a central pickup and drop off point in the resort.

This is specified on the transfer type description that you see when booking on our website. The details are included in your booking confirmation email.

In some situations, it may not be possible for the transfer to directly access the accommodation. Adverse weather or road conditions, a road being too small for a vehicle to access (particularly when booking larger vehicles such as coaches) can contribute to this. Or the accommodation is in a pedestrianised or car-free area. In these situations, the drop-off or collection will be from the nearest accessible point to the accommodation – you will be responsible for getting to or from this point by your own means.

Please note that certain popular resorts are completely car-free. These include (but are not limited to) Avoriaz, Les Arcs 1950, Saas Fee, Wengen and Zermatt. If you’re not sure, just get in touch or give us a call.

We recommend to check your accommodation and resort info before travel, and be aware of any potential access issues.

If you are in any doubt please contact us before travel, to discuss your arrangements.

Are all your drivers checked and vetted?

Drivers vetted – we work with trusted and reliable local suppliers in each area we offer.  All companies we work with are vetted before we set up a working relationship with them. They are also continually asked throughout the year to ensure they are meeting the Ski-Lifts standards, unlike other operators. The Ski-Lifts team have operations centres in popular resorts, to maintain the quality.

We’ve been established in 2003 so we understand the importance of delivering high quality every time. This means we can also pass on the benefits of our close relationships with them to you, the customer.

Naturally, all our transfer providers hold full public liability insurance.

What is your smoking policy?

All vehicles are smoke free.

Do I need to tip my driver?

For all transfers booked with us you are under no obligation to tip your driver. For transfers in North America to resorts such as; Aspen, Beaver Creek, Breckenridge, Keystone, Vail, Whistler and others  it is more customary to tip people working in the service industry but this isn’t obligatory and should be done at your discretion if you wish to reward excellent service, just the same as with transfers in Europe.

If you are ever in a position when you are being asked to tip please contact our operations team who will help to clear up the situation.

How can I contact you out of hours?

We understand that booking a holiday can be stressful, so we aim to make ourselves as immediately available to our customers as possible.

When you make a booking with Ski-Lifts you are provided an emergency out of hours contact number, so that any possible delays, last minute flight changes and diversions are communicated and managed regardless of the hour.

Our Morzine-based operations and customer service team are available between Mon-Friday 9am to 6pm (GMT).  Within these hours we respond to every call and return any out of hours missed calls the next working day. Emails sent to customer services and operations within working hours are also responded to on the same working day.

If you have any further questions, please contact us for assistance.