FAQs – Frequently Asked Questions

Ski-Lifts, Golf-Drives, Sea-Lifts

Booking-Related

Making a booking
Setting up an account and logging in
What are Ski-Lifts Loyalty Points?
How can I pay for my booking?
Child/baby and booster seats
Booking infants and children
Accommodation address
Mobile phone number
How much luggage can I bring on the transfer?
Sport equipment
Wheelchair accessible vehicles
Booking confirmation
I haven't received my booking confirmation email
What transfer types do you offer?
What is a Shared Transfer (also includes Priority Shared, Economy and Shared Plus Transfers)?
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Managing a Booking

How can I make amendments to my booking?
Changing your booking after the booking deadline
Cancelling a booking
Should I have travel insurance for my trip?
I want to change my pickup/drop-off point, what should I do?

Arrivals

How do I find my transfer at the airport?
How long will I have to wait after I come through into arrivals until we set off to resort?
Early flight arrivals
I want a specific pickup time from the airport – is this possible?
What do I do if I can’t find the Ski-Lifts representative at the airport?
What happens if my flight or train is delayed?
What happens if my flight or train is cancelled?
What happens if my flight is diverted?
What happens if the airline has lost my luggage?
I’ve missed my transfer, what do I do?
My flight arrives or departs from Geneva Airport Terminal 2

During Travel

Can I travel on a transfer with my pet?
Are all transfers door to door?
Are all your drivers checked and vetted?
What is your smoking policy?
Do I need to tip my driver?
How can I contact you out of hours?

Departures

Can I be dropped off at a train station?
Can I be dropped off at an airport hotel?
How long before my flight will I be picked up?
How will I find out my exact pickup time?
What happens if I am late for my pickup time?
What happens if the snow or road conditions are bad, and the agreed pickup point is inaccessible?
What if I want to be picked up from a different location from where I was dropped off?
Where will I be picked up from?

After Travel

How do I make a complaint?
I have left something in a vehicle, what can I do?
Can we drink, or can you provide alcohol on a transfer?
Damage to vehicles
What is Force Majeure and how can this affect my transfer?

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