FAQs – Frequently Asked Questions

Ski-Lifts, Golf-Drives, Sea-Lifts

Booking-Related

Accommodation address
Are there any extra charges on top of the published prices?
Booking confirmation
Booking infants and children
Can we stop at another location en route?
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Managing a Booking

Cancelling a booking
Changing your booking after the booking deadline
How can I make amendments to my booking?
I want to change my pickup/drop-off point, what should I do?
Should I have travel insurance for my trip?

Arrivals

Early flight arrivals
How do I find my transfer at the airport?
How long will I have to wait after I come through into arrivals until we set off to resort?
I want a specific pickup time from the airport – is this possible?
I’ve missed my transfer, what do I do?
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During Travel

Are all transfers door to door?
Are all your drivers checked and vetted?
Can I travel on a transfer with my pet?
Do I need to tip my driver?
How can I contact you out of hours?
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Departures

Can I be dropped off at a train station?
Can I be dropped off at an airport hotel?
How long before my flight will I be picked up?
How will I find out my exact pickup time?
What happens if I am late for my pickup time?
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After Travel

Can we drink, or can you provide alcohol on a transfer?
Damage to vehicles
How do I make a complaint?
I have left something in a vehicle, what can I do?
What is Force Majeure and how can this affect my transfer?

Resort Travel Questions

Can I be dropped off at a train station?
Flight times and numbers
How can I contact you out of hours?
How much do airport transfers to Morzine cost?

Unknown

What are the terms and conditions for the midweek ski transfer savings?

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